Sr. Associate - Customer Service Representative

Sr. Associate - Customer Service Representative
NY, Syracuse
Job ID : 45436
Job ID : 45436

Company Description

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.

Job Purpose

Professionally handle incoming 800# calls providing high quality, timely customer service. Maintain product and procedure knowledge. Follow administration guidelines, adhere to schedules and identify and analyze problem cases. Communicate with internal and external clients, both in writing and the phone. Hours will be 10:15 a.m. to 7:00 p.m.


• College graduate or equivalent with one year experience in customer service, preferably in a call center environment, and Financial Markets.
• Outstanding customer service and communication skills.
• Reliable; ability to meet attendance and punctuality standards.
• Maintain a positive, problem-solving approach and spirit of cooperation in a team environment.
• Analytical skills, combined with strong business writing ability.

Other information

NOTE: AXA participates in the E-Verify program.


In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.


AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

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