Sr Associate 401K Participant Service Call Center

Sr Associate 401K Participant Service Call Center
NY, Syracuse
Job ID : 45218
Job ID : 45218

Company Description

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.

Job Purpose

Provides service in an inbound call center to Retirement Plan participants and advisors for 401(k) and Association lines of business. Responds to inquiries regarding IRS regulations about retirement plans, account balances, distribution processing for plan participants, loan balances, loan options and loan interest rates. Explains the various fees and withholding options. Assists callers with online account access and resetting of PINS. Analyzes, researches and resolves problems. ASPPA Retirement Plan Fundamentals coursework preferred.


College graduate (Associates Degree) or 2-4 years equivalent work experience in customer service.
• Outstanding customer service and communication skills.
• Maintain a positive, problem-solving approach and spirit of cooperation in a team environment.
• Ability to prioritize workload and complete assigned work within established service levels
• Strong decision making and problem solving skills
• General knowledge of Microsoft Office applications: Word, Excel and Access
•ASPPA Retirement Plan Fundamentals required within 6 months


Other information

NOTE: AXA participates in the E-Verify program.


In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.


AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

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