Customer Service Rep. - Death Claims Call Center

Customer Service Rep. - Death Claims Call Center
NC, Charlotte
Job ID : 44013
Job ID : 44013

Company Description

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.

Job Purpose

Ability to handle death claim calls with tact and poise while conveying a sense of understanding and urgency.  Ability to answer routine inquiries and requests and with experience, to research and answer more complex issues. Ability to navigate multiple systems in order to determine the policy beneficiary and requirements needed to process the claim within state and federal guidelines.  Corresponds with the beneficiary, their representative, or the financial professional.  Provide comprehensive information regarding requirements needed to facilitate payment of the claim.


2 years Call Center Experience;
2 years Life Insurance Experience.  
Strong interpersonal decision making and problem solving skills. 
Strong technological skills - ability to navigate multiple systems. 
Strong written and verbal communication skills.

Other information

NOTE: AXA participates in the E-Verify program.


In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.


AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

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